Contact
One address. A person answers within two working days.
hello@uxbd.netMonday to Friday. Writing to hello@tryredock.com reaches the same inbox.
A product question
Say which product, which system you are on, and what you expected to happen. On ReDock Web, the site's address and the time it happened let us find the row in the activity log.
A plan
Name the plan and the email address you sign in to ReDock Web with. The plan is on your workspace within two working days of payment. Prices are on tryredock.com/pricing.
A refund
Put "Refund" in the subject, with the account email and the payment date. Fourteen days on any paid plan, to the method you paid with. The refunds page has the whole policy.
A security report
Write what you found and how to reproduce it. We acknowledge it within two working days and tell you when it is fixed. Please do not test against sites you do not own.
What comes back
- A reply from a person who works on the product, not a ticket number.
- The fix, or the reason there is not one yet.
- A refund, if you asked for one, confirmed in the reply with the date it was sent.
- Nothing else. No list, no follow-up sequence.